About This Policy
MOREMED is the client-facing brand of 北京默尔默德医药信息咨询有限公司, the company responsible for the handling of personal information described in this policy. This policy describes how the current version of the moremed.cn website (the "website") processes personal information.
The effective date of this policy is October 25, 2026. This policy reflects the website's current features; if the features or the way we provide the service change, we will update this policy accordingly.
Information We Collect
When you submit the project inquiry form on this website, we collect the following information you voluntarily provide:
- Name
- Work email
- Company / organization (optional)
- Project type
- Current project stage (optional)
- Expected deliverables (optional)
- Status of available materials (optional)
- Preferred timeline (optional)
- Brief description of the project need / medical question
- WeChat or other contact details (optional)
When you contact us directly by email, we collect the content you voluntarily provide in that message.
The website does not ask for identity documents, bank card details or home addresses, and has no user account system. The current version of the website does not use cookies and does not integrate advertising or behavioural analytics trackers.
How We Use the Information
Information you submit through this website is used only for the following purposes:
- Receiving and responding to project inquiries
- Developing an initial understanding of the project
- Follow-up communication with prospective clients
- Discussing project scope and arrangements as appropriate
- Preventing spam and abuse
- Maintaining necessary business communication records
We do not use the information you provide for advertising profiles or targeted marketing, and we do not sell it to third parties.
Project Inquiry Information
After a form is submitted, the information is processed by the website server and delivered as an inquiry notification email to the MOREMED company mailbox (contact@moremed.cn) for business communication and follow-up.
The current version of the website uses no business database or customer relationship management (CRM) system to store inquiries; inquiries are retained primarily as business communication records in the company mailbox.
Sensitive Information
Please do not submit the following through the ordinary website inquiry form or ordinary email:
- Information that could identify a specific patient
- Patient medical records
- Examination reports containing identifiable personal information
- Personal medical and health records
- Identity documents
- Other unnecessary sensitive personal information
The ordinary inquiry form and ordinary email are not intended for transferring such materials. When describing a project background, please use general descriptions that do not involve identifiable personal information.
If a confirmed project genuinely requires handling such materials, appropriate data transfer arrangements, processing scope, necessary authorization / lawful processing basis and security measures will be determined separately — not through this website's ordinary form.
How Information Is Processed
To prevent spam submissions, limit abnormal requests and keep the service stable, the website server may temporarily process the following technical information when handling a request:
- Request time
- Request origin (Origin)
- Network address (IP) — used only for anti-abuse and rate limiting, held temporarily in the service process, with no long-term IP database
- Request identifier (request ID)
- Request outcome (for example, success or failure)
Normal business logs record only the request time, request identifier, outcome, project type and page language — not full email addresses, the full project description or complete request contents. Routine technical logs generated by the hosting environment (such as access time and network address) are used only for security, troubleshooting and operations.
This technical information is not used to identify specific individuals or for behavioural analysis.
Retention
We retain the relevant information only for as long as needed to handle the project inquiry, follow-up communication and necessary business records. Once the purpose has been achieved, we decide whether to delete or continue to retain the information based on applicable legal requirements, dispute-handling needs and reasonable business record-keeping needs.
Retention does not extend beyond the scope and period necessary to achieve the purposes of processing.
Service Providers
To deliver inquiry emails and operate the company mailbox, we use an enterprise email service and necessary underlying service providers (including Alibaba Mail).
Apart from what is necessary to deliver and receive inquiry emails and to keep the website secure and stable, we do not provide information you submit through this website to other third parties.
Security
We take reasonable technical and organizational measures appropriate to the nature of the business and the associated risks, including request origin checks, submission rate limiting, anti-spam mechanisms and encrypted data transmission.
No measure can guarantee absolute security. If you believe the relevant information may be at risk, please contact us at contact@moremed.cn.
Your Choices and Rights
If you would like to access, correct or delete information you have voluntarily provided, or would like to know how your personal information is processed, you can contact us at contact@moremed.cn to:
- Request access to the relevant personal information
- Request correction
- Request deletion
- Withdraw consent / request that unnecessary processing stop
- Ask how your personal information is processed
We will handle your request based on the actual circumstances and applicable legal requirements.
Children
This website serves professional medical consulting and other business-to-business contexts. It is not directed at children or minors, and we do not aim to collect the personal information of minors.
If you believe a minor has submitted personal information to us, please notify us at contact@moremed.cn and we will handle it promptly and appropriately.
Changes to This Policy
We may update this policy as the website's features, the way we provide the service or compliance requirements change. Updated versions will be published on this page and take effect on the date shown on the page.
Contact Us
Controller of personal information: 北京默尔默德医药信息咨询有限公司 (MOREMED)
Email: contact@moremed.cn
If you have any questions, comments or requests about this policy or the handling of personal information, please contact us at the email address above.